Bikes on Busses and Trains: RTD Activity Update at John Tayer

Bikes on Busses and Trains: RTD Activity Update

11Nov08

As many of us know, there are few things more frustrating then getting turned away from a bus or train because they can’t accomodate your bike. I heard a horror story from one friend who had this experience in the midst of a blinding snow storm.

It had been my goal to address this important customer service issue by working with RTD staff to increase the capacity of bikes on transit vehicles and to develop more sensible accomodation policies. After some sporadic efforts to tackle these issues in the face of rising demand for bike access to RTD’s transit vehicles, RTD staff recognized the need to take a more holistic approach.

The following is a summary of RTD efforts in this area and the dimensions of the challenge the agency is facing: Bikes on Transit Demand and Denver Union Station (DUS). For those of you who are interested in tracking this issue more closely and/or becoming involved with the Bicycle Advisory Group, please contact Genevieve Hutchison at 303-299-2054 or Genevieve.Hutchison@rtd-fastracks.com.

I will be monitoring the staff efforts closely, but please continue to let me know if you have recommendations for steps RTD can take to improve bike access on its transit vehicles.

Filed under: Customer Service | Closed

Bikes on Busses and Trains: RTD Activity Update

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