Archive for the 'Customer Service' Category
I am pleased to report that, due to some unanticipated additional revenue for 2010, the RTD Board voted to preserve most of the service that was slated for cuts in January. This includes the initial proposal to reduce service frequencies along Route 205, Route 228, and the Stampede. The only remaining service efficiencies the Board approved [...]
A local CU student, Zach Shapiro, has developed an iPhone application that lets you know when the next bus is scheduled to arrive. I met Zach at the recent hearings concering RTD service adjustments and was very impressed with this tool.
You read about this iPhone application, RTD Mobile Bus Times, in the Daily Camera, http://www.dailycamera.com/ci_13200485?IADID=Search-www.dailycamera.com-www.dailycamera.com#. Zach provides [...]
As some of you may have already heard, RTD is proposing significant changes for some bus routes in Boulder County. You can access information on all of the proposed changes at the following link: http://www.rtd-denver.com/ServiceChanges.shtml.
The Camera has done a very good job covering the discussions around these proposed service changes. You can access their stories at the following links:
http://www.dailycamera.com/ci_13475356?IADID=Search-www.dailycamera.com-www.dailycamera.com
http://www.dailycamera.com/ci_13494759?IADID=Search-www.dailycamera.com-www.dailycamera.com
As [...]
As many of us know, there are few things more frustrating then getting turned away from a bus or train because they can’t accomodate your bike. I heard a horror story from one friend who had this experience in the midst of a blinding snow storm.
It had been my goal to address this important customer service [...]
Many District O residents e-mailed me concerning the proposal to cut Route 201. Unfortunately, only one of my fellow Board members joined me in opposition to the final package of staff recommended service cuts. The Board approved the staff recommended package of service cuts that included the 201 while providing a reprieve for one route, the U, in the [...]
Trip Planner is a web-based service that is designed to help RTD customers design the most efficient transit trip to their desired destination. Unfortunately, the old Trip Planner program had many weaknesses, directing customers along exceptionally long and convoluted routes. The problems appeared to be most acute when reaching the planned destination entailed a transfer between two transit routes.
Aside from [...]
Democracy is best practiced by an educated public.
One means of public education is ensuring that citizens have convenient access to the information that policy leaders employ in their deliberations. This includes access to staff policy memorandums and other supporting materials.
Having worked at he city of Boulder for six years, where all non-confidential materials that staff prepares for Council meetings and [...]
As I explained earlier, the federal grant that funded increased frequencies on the BOLT and J routes has expired. This loss of resources forced RTD staff to propose extensive cuts to these two bus services.
While it was impossible to preserve all of the tripsalong these routes in the face of low ridership statistics and competing priorities, [...]
BOLT and J Update
Here’s the latest on efforts to save critical elements of the BOLT and J routes, as well covered in the Daily Times-Call: http://www.longmontfyi.com/region-story.asp?ID=17025.
I was pleased that the RTD Board voted unanimously for my amendment that creates the opportunity to save additional service frequencies for the BOLT and J routes. Specifically, the amendment provides that RTD staff [...]
Meet John at the park-n-Ride
I am holding four customer outreach sessions to discuss RTD service in Boulder County, the area I represent. These sessions will provide the opportunity to learn about RTD services, and to give feedback and suggestions on how to improve service. Complimentary coffee and breakfast snacks will be available at each session as well as route [...]
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